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Email Contacts:
Orders:
orders@safari4x4.com
Warranty
Products sold by Safari4x4.com are covered by the manufacturer
against defects in materials or workmanship. Warranty is
provided from the original manufacturer provisions.
Customer pays all return products freight charges.
Methods of
Payment
We accept Visa, Mastercard and the Discover Card. The order
form will require you to enter the credit card number, expiration date,
3-digit number on back of card (if available) and the name
exactly as it appears on the card.
International Orders
If you are a customer outside the United States, we can no
longer take credit cards as payment. You are required to pay
by wire banking transfer only. There is a $30 wire transfer
fee included with the total order. We will provide a total,
including freight and the wire transfer fee, and our banking
information, once the parts are in and ready to ship.
Shipping
All business is done F.O.B. Our warehouse, which means you are
responsible for all freight, box and handling charges. Shipping is a service
we provide for your convenience, not a part of our business. UPS is
generally the fastest, least expensive method of shipping items that meet
their size and weight requirements. With UPS orders, it is critical that
your address and shipping information be exact. UPS will not deliver to a
P.O. box. Make sure someone is present to accept the package. PARCEL
POST shipments with the U.S. Post Office are available but
must be pre-paid. FEDERAL EXPRESS is available for quicker
delivery and the careful handling of fragile items. Items that
are too large or heavy to go by UPS, PARCEL POST or FEDEX will
be shipped by truck. We have negotiated very competitive truck
freight rates, and can ship large items almost anywhere at
very reasonable costs. Customers are responsible for all
expenses related to refused or returned shipments.
Important - If no one is
present to receive the package, you will need to fill out "NO
SIGNATURE REQUIRED RELEASE FORM" for UPS and Federal Express
shipping methods. Click
here
to obtain the form. Fill it out and fax it back to
805-578-8762.Please
note: Your order DOES NOT reflect shipping and handling
charges. It will be added when order is finalized. You will be
notified by email with final order and shipping status.
[No
Signature Required Release Form]
Damaged
Freight
Merchandise damaged during shipment is the sole responsibility of the
carrier. Only the carrier can solve a problem, and only you, the consignee,
can file a claim. We will be happy to help you with a claim in any way
possible, but the responsibility for filing the claim is YOURS. If there is
obvious damage to the carton before the driver leaves, ask the driver to
note any discrepancies on the freight bill and have him/her sign it. Tell
the driver you want to file a claim and he/she will help you. DO NOT REFUSE
THE SHIPMENT. You are responsible for all freight costs for refused
shipments. If after the driver leaves concealed damage is found, contact the
carriers office immediately. They will assist you with filing a claim. If
there is a problem with your order other than freight damage, call our
office immediately and we will assist you. All discrepancies on orders must
be reported within 5 working days after receipt of your order.
Returns
You may return any product that meets the below guidelines, if
for any reason you wish to return a product within 30 days from the purchase
date, and it is in new/resellable condition and has not been installed, you
may return it for a refund
-10% for restocking/handling charges for the
purchase price of the product. After 30 days, up to 60 days, you may still
return a product, in new/resellable/uninstalled condition, but will be
charged a 20% restocking fee. Freight, Handling, and incidental expenses are
not refundable. No returns on electrical, used, or special order items. You
must have an RMA# in order to return items. To request an Return
Authorization, email us at
orders@safari4x4.com.
All returns without RMA authorization numbers will be refused. Once
issued Return Authorizations are valid for 30 days, after which time if
parts are not received into our facilities, the RMA is canceled, and voided.
Customer is responsible for freight insurance and related fees.
Security
By placing an
order on the internet, security is our number one priority.
All information received through the internet are handled by
our trusted employees to process your payment, and ensure that
your information is handled with the highest level of
security. See our
Privacy
Policy.
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