Email Contacts:
                Orders:     sales@safari4x4.com

Warranty
Products sold by Safari4x4.com are covered by the manufacturer against defects in materials or workmanship. Warranty is provided from the original manufacturer provisions. Customer pays all return products freight charges.

Methods of Payment
We accept Visa, Mastercard and the Discover Card. The order form will require you to enter the credit card number, expiration date, 3-digit number on back of card (if available) and the name exactly as it appears on the card.

PRICES SUBJECT TO CHANGE WITHOUT NOTICE:
Due to market and vendor fluctuations, new pricing may appear when order is processed and completed.

ONLINE ORDERS:
(U.S.A. orders only)
After placing order, you will receive a copy of your order by email from our shopping cart service only. It does not confirm that we have a copy of your order until your credit card info has been verified and confirmed. Your order will be rejected if the credit card information is incorrect. Once we confirm the status of your credit card, a customer and quote number will be sent to you by email including your order within 24-48 hours (except for orders placed Friday after 5:00 p.m. and the weekends including the holidays). If you do not receive a confirmation email with quote and customer number after 48 hours of placing the order, you will need to email sales@safari4x4.com  and notify us.

Please be advised that due to the high volume of emails received each day, it may take up to 24-48 business days to receive an email response.

To check status of your online order, email sales@safari4x4.com.  Store hours are Monday-Friday from 8:00 – 5:00 PST

If you are not 100% sure about your order online, call 805-578-8712 for assistance. It is your responsibility to make sure that all information is accurate. SAFAR4X4.com is not responsible for typographical errors or incorrect items entered in our online ordering system.

(Canadian orders only)
After placing order online with credit card, you will need to fill out CREDIT CARD AUTHORIZATION FORM. and fax to 805-578-8762.

International/Foreign Orders
If you are a customer outside the United States, payment options are payment by WIRE BANKING TRANSFER or  WESTERN UNION. For direct wire transfers there is a $40 fee for each transfer that will be included with the order total. Once we process your order, we will email the total, including freight, $40 wire transfer fee, and our banking information.


SHIPPING NOTICE:
All shipping costs are calculated after the order is placed. The order is boxed and weighed for correct shipping charges which are added only before the order ships. If you require a shipping quote before you place an order, please email sales@man-a-fre.com

UPS and FEDEX SHIPMENT
UPS and FedEx shipment delivery require SIGNATURE. If you're unable to sign for the package, you need to submit NO SIGNATURE REQUIRED RELEASE FORM. Click this link NO SIGNATURE REQUIRED RELEASE FORM. Print, fill it out and fax to 805-578-8762 or you can scan it and email attachment to crismanafre@yahoo.com. This form must be received the same day you place your order online. You will be responsible for all re-shipment charges.

All business is done F.O.B. Our warehouse, which means you are responsible for all freight, box and handling charges. Shipping is a service we provide for your convenience, not a part of our business. UPS is generally the fastest, least expensive method of shipping items that meet their size and weight requirements. With UPS orders, it is critical that your address and shipping information be exact. UPS will not deliver to a P.O. box. Make sure someone is present to accept the package. PARCEL POST  shipments with the U.S. Post Office are available but must be pre-paid. FEDERAL EXPRESS is available for quicker delivery and the careful handling of fragile items. Items that are too large or heavy to go by UPS, PARCEL POST or FEDEX will be shipped by truck. We have negotiated very competitive truck freight rates, and can ship large items almost anywhere at very reasonable costs. Customers are responsible for all expenses related to refused or returned shipments.

Important - If no one is present to receive the package, you will need to fill out  "NO SIGNATURE REQUIRED RELEASE FORM" for UPS and Federal Express shipping methods. Click here to obtain the form. Fill it out and fax it back to 805-578-8762.Please note: Your order DOES NOT reflect shipping and handling charges. It will be added when order is finalized. You will be notified by email with final order and shipping status.
[No Signature Required Release Form]

Damaged Freight
Merchandise damaged during shipment is the sole responsibility of the carrier. Only the carrier can solve a problem, and only you, the consignee, can file a claim. We will be happy to help you with a claim in any way possible, but the responsibility for filing the claim is YOURS. If there is obvious damage to the carton before the driver leaves, ask the driver to note any discrepancies on the freight bill and have him/her sign it. Tell the driver you want to file a claim and he/she will help you. DO NOT REFUSE THE SHIPMENT. You are responsible for all freight costs for refused shipments. If after the driver leaves concealed damage is found, contact the carriers office immediately. They will assist you with filing a claim. If there is a problem with your order other than freight damage, call our office immediately and we will assist you. All discrepancies on orders must be reported within 5 working days after receipt of your order.

Returns
You may return any product that meets the below guidelines, if for any reason you wish to return a product within 30 days from the purchase date, and it is in new/resellable condition and has not been installed, you may return it for a refund -10% for restocking/handling charges for the purchase price of the product. After 30 days, up to 60 days, you may still return a product, in new/resellable/uninstalled condition, but will be charged a 20% restocking fee. Freight, Handling, and incidental expenses are not refundable. No returns on electrical, used, or special order items. You must have an RMA# in order to return items. To request an Return Authorization, email us at sales@safari4x4.com . All returns without RMA authorization numbers will be refused. Once issued Return Authorizations are valid for 30 days, after which time if parts are not received into our facilities, the RMA is canceled, and voided. Customer is responsible for freight insurance and related fees.

Security
By placing an order on the internet, security is our number one priority. All information received through the internet are handled by our trusted employees to process your payment, and ensure that your information is handled with the highest level of security. See our Privacy Policy.